After Sales Service For Smartphone Iphone To Customer Loyalty

نویسندگان
چکیده

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

Customer Satisfaction and Loyalty in After Sales Service: Modes of Care in Telecommunications Systems Delivery

The study was to gain improved understanding of the forces and factors present in after-sales activities, and the role of these in enhancing or endangering business. The objective was to gain a better understanding of how a supplier could successfully manage its “customer care” activities in the dynamic mobile telecommunications market. After sales business activities in this industry have rece...

متن کامل

The Role of e-learning in Post Sales Service. A Customer Loyalty Tool

Today's society is characterized by rapid changes in working environment. This has developed the need for companies to qualify for internal and external customers fast and efficiently within any sector. E-learning has become particularly important to solve this need. The characteristics of e-learning perfectly fit in with the flexibility demanded by the customer. At the same time, e-learning of...

متن کامل

A Customer Loyalty Model for E-Service Context

While the importance of customer loyalty has been recognized in the marketing literature for at least three decades, the conceptualization and empirical validation of a customer loyalty model for e-service context has not been addressed. This paper describes a theoretical model for investigating the three main antecedent influences on loyalty (attitudinal commitment and behavioral loyalty) for ...

متن کامل

Customer Loyalty

The purpose of the research is to find out the impact of economic recession on customer loyalty to banks in the UK. This aim has been reached using methods of statistical analysis and through investigation of primary and secondary data. The methods of analysis that were implemented in the research included regression and correlation analysis of variance as well as chi-square tests. The data has...

متن کامل

Linking Customer Loyalty to Growth

Please note that gray areas reflect artwork that has been intentionally removed. The substantive content of the article appears as originally published.

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: Aptisi Transactions on Management (ATM)

سال: 2021

ISSN: 2622-6804,2622-6812

DOI: 10.33050/atm.v5i1.1436